REFUND AND CANCELLATION POLICY

1. There shall be no cancellation of membership after 48 hours of becoming a member as well as for travel and member stays.
2. If you have cancelled membership, the amount will be refunded within 24 hours through net banking.
3. There shall be 20% deducted for cancelling the membership within stipulated time, whatever the fees paid for membership, travel, stay, spa, food, liquor, etc.
4. There shall be 50% of the advance amount to be paid by the member for travel, stay, liquor, food, etc. before 30 days of the check-in date, and 100% of the amount shall be paid if less than 15 days remain before the check-in date.
5. Advance booking of members for travel, stay, spa, liquor, food, etc. shall not be more than 90 days.
6. Lifetime shall mean the lifetime of a member once becoming a member of MBC.
7. In case you feel that the service availed is not as listed on the site or as per your expectations, you must bring it to the notice of our customer care within 48 hours of registering the online membership. The customer care team, after reviewing your complaint, will take an appropriate decision.
8. No refund is entertained for the products/services you availed from our MBC app. If you are, for any reason, not entirely happy with our service, we will issue a refund based on the service utilized.
9. We maintain and serve our prestigious MBC members, with hundreds of satisfied customers across the country, and our support is second to none.
10. To request a refund, simply contact us with your membership details within 24 hours of service utilization. Please mention the membership details and optionally tell us why you’re requesting a refund – we take customer opinions very seriously and use them to constantly improve our quality of service.
11. Refunds are not provided for services delivered in full such as room stay, consumption of alcohol, parties, events, and on special occasions. Refunds are processed within a 3-weeks period.